Atera

Atera is suitable for anyone who needs quick access to lots of devices without too much fuss between servicing. if you need to propagate scripts for hundreds of clients, install applications and know exactly all the useful information about the pc you need to work on it is perfect

High recommendation for MSPs juggling multiple client IT environments. It has integrated suite of tools simplifies operations, offering seamless remote monitoring , management and ticketing solutions. For SMBs it is invaluable, benefiting from its full monitoring, patch management & remote access features at an affordable price.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

Atera does a great job of making it easy to get to all system information in one place, from user workstations all the way through servers to core network infrastructure.

Access to tools to manage devices is nicely integrated into the interface and feels natural to use.

Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.

Where Atera Excels:Small to Mid-Sized IT Environments: Atera is ideal for settings like a high school IT department. It provides a comprehensive suite of tools, including remote access, ticketing, reporting, and more, in a single pane of glass.Remote Support: If you're managing devices across the school, Atera's remote access capabilities allow you to troubleshoot without needing physical access to the machines. This is handy for quick fixes or when working from a different location.Preventative Maintenance: With its proactive monitoring, Atera can alert you to issues like low disk space, high CPU usage, or network outages before they become bigger problems. This helps in maintaining a smooth IT infrastructure in the school.Automated Scripts and Patch Management: You can automate routine tasks and keep systems updated with the latest patches. This is particularly useful in an educational environment where there's a lot of repetitive work and consistent need for updates.Scenarios Where Atera Might Be Less Appropriate:Very Large Enterprises: In a vast enterprise setting with complex IT needs, Atera might lack some of the advanced features and customizability that larger, more specialized tools offer.Deep Specialized Use Cases: If your needs are very specific, like advanced cybersecurity monitoring or in-depth analytics, Atera might not be the best fit. It's more of an all-rounder than a specialist tool.Budget Constraints: While Atera is cost-effective for many, if your school's IT budget is extremely tight, you might find the cost a consideration, especially if you're only using a fraction of its features.In Your Case:As an IT apprentice in a high school, Atera can be a valuable tool for you. It can help you manage and monitor school devices efficiently, handle support tickets, and automate routine tasks, giving you more time to focus on complex projects or learning new skills. Just remember, its suitability depends on the specific needs and scale of your school's IT infrastructure.

Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.

It is great for any MSP that is growing and trying to improve efficiencies. It is not charged per endpoint but per technician so great for a company growing endpoints but not technicians as fast.

When onboarding a new client, it's easy to install the agent and start obtaining information rapidly to see where problems lie. The fact that there is no "per device" charge allows us to do broad installs without concern over costs.

Two areas that I would like to see improvement are:
Event viewer - enabling filtering of errors or warnings
Metrics - more time choices and being able to view GPUs

Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.

I use Atera for small businesses. between 2 and 50 workstations and a handful of servers. This really is the sweet spot. You don't get inundated with tickets if setup properly. The choices of add on products like anti-virus give a complete package for the client that is affordable.

In our case, the monitoring and remote control worked pretty well. The licensing is suited more for a small team, or where the ratio of admins to systems is very great. Price increases, plus our team expanding caused us to shop around. We were also unhappy with the patch management that was provided. Basically for Windows systems, it just goads Windows Update along, which is frustrating if WU is having issues. Support for patching third party apps is very limited and seems to usually only work well if Atera installed the app in the first place.

Atera is well suited for a Windows and Mac environment, supporting small to medium businesses. A great solution for upstarts and established companies looking to grow. User friendly with a little learning curve. Not a good fit for companies that support Linux servers, remote mobile devices, such as, smartphones and tablets.

Remote management of Computers & Networks. We migrated to Atera from another RMM platform over a year ago. So far nothing has come up that is an issue. We are not using their built-in ticketing but I know they are constantly making improvements to make that better.

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.

Atera is closed to Beta product. It is not for live environment because we never know when we will not able to remote in and we will able to do so. It is happened also for the other features, script deployment and others. Some the script are implemented and some are not.
It is absolutely unstable product. We requesting the money back. However, the support did not call us back as her promised.

Atera is a solid performer. I rarely have connection issues, and those are all related to the Internet at one end or the other. Remote access is great; tracking and resolving issues is much easier with the alerts system. As a pickup during the pandemic, this has been one of my best purchases hands down--simple installation and very easy to use, but a little in depth on the setup, which I wasn't expecting. Atera is designed for RMM, and it does the job very well.

Not very specific but any big company that has a hard time finding different software solutions can have some of its IT department problems solved in one app, while keeping track of their assets and ticket system in one place. It's especially useful to see the ticket and click a button to access the affected computer.

Basically any IT company that keeps track of their clients assets and offer contracts can benefit from its management console, having many ways to not need to visit the site helps both sides.

Atera excels for a solo shop or a small team trying to manage a large number of machines at the right price. No matter how many machines you want to manage, the price is the same each month. The RMM features are the bread and butter of the product but the PSA side is slowly catching up. Great when you have those customers who "don't want to pay each month" but still call you each month needing help--you can install an agent and not be charged.

Very easy to implement and use. Cost effective, great support, updates frequently.

Very well suited for a small to mid-sized MSP. It also has most (all that I need) of the features of the bigger players in the space with a cost that is well below. I like that you have unlimited agents and pay one fee. Extras, such as AV are sold on a per-seat basis, which makes cost control very simple.

[Atera] is so inexpensive compared to alternatives just buy it and use it as a backup.

For managed services providers mainly, but would be helpful to manage a single business.

Best for it service providers.

I recommended Atera to the current company I am with. I used Atera previously and was very happy with it. The price point can't be beat. Atera is great for MSP's and mid-size to large companies. Small companies will probably not see the value that Atera provides, unless they are spread out over many locations.